Frequently Asked Snaffles

Products

Are your products new or second hand?

The products you see on our website are all new and sourced direct from suppliers. At this stage we do not offer second-hand products.

You've got a newer version of my existing rental product - can I upgrade?

Depending how far you are into your rental agreement and whether you’d like to keep your existing rental, we have a number of options available for upgrading. To find out your options just contact us or call our customer service team on 1800 199 285 during business hours.

Can you order me a specific product?

We’re all about being as flexible as possible at Snaffle so we will try our best to source the product you want if it’s available through one of our suppliers. Drop us a line to outline what product you’re interested in and we’ll get to work.

How does blocking technology on my mobile phone work?

Blocking Technology has been added to your mobile phone, allowing Snaffle to locate your handset if it gets lost, disable the device if it is stolen, and send a message to the person with the phone if stolen.

We may also use this technology should there be payments overdue on your rental, in which case you should contact us immediately on 1800 199 285.

Snaffle will not use the Blocking Technology to view, use or transmit any information on your handset.

Payments

Can I pay out my rental agreement early?

Please contact us on 1800 199 285 during business hours and we’ll let you know how long is remaining on your contract and what your payout figure is.

What payment methods are available?

You can make your rental payments via direct debit from your bank account or credit/debit card and we will set this up during the application process. We will be adding more payment options as we evolve.

How quickly will I receive my order after I've submitted my application?

Once you’ve completed and submitted your application, it will be assessed within three business days. After approval and the first payment/s your order will be dispatched and we endeavour to have it with you within 5 to 10 business days. Please note some products can be delayed from our supplier and we will contact you in the case of any delay. We’ll send you tracking details once your order is dispatched.

Delivery

Do you offer same day delivery?

Due to the application and assessment process we cannot offer same day delivery. If we receive all the required information with your application, it passes our assessment, and you make the first payment promptly, we’ll send your order out as quickly as possible.

Where's my order? I haven't received it yet?

As soon as we dispatch your order you’ll receive tracking details. If your application has been approved and you haven’t received tracking details, there may be a delay on your order and we will contact you. To check on an order, contact us or call our customer service team on 1800 199 285 during business hours.

How do I collect / receive my order?

We send everything to you at no additional cost for standard deliveries. The delivery company will depend on the product ordered. A signature will be required for delivery.

What areas do you deliver to?

We deliver most products to most postcodes. There are some specific exceptions on larger items. Please call us for clarification or to make an enquiry. Give our customer service team a quick call on 1800 199 285 and we can check for you.

Application

How do I rent a product?

Renting with Snaffle is easy. Check out our How to rent guide.

What sort of information do I need to include in my application?

We need your personal details and the following information:

  • Two forms of ID

  • Reference

  • A bank statement

  • Income and expense details

How do I know if my application has been approved?

You’ll receive notification via email to advise if your application has been successful. The assessment takes around 3 to 4 business days from when you submit your application.

If our team needs further information, they will contact you and outline what information they need. (Please keep in mind if they need more information this can impact the time it takes to assess your application).

I've just had my application approved. Can I add another product to it?

If you would like to add another product, we will need to reassess your application.. Call us on 1800 199 285 and we will discuss with you what’s required.

Do you accept applications over the phone?

Yes, we do. If you’re not able to submit an application online, you’re welcome to call our team on 1800 199 285.

Do you run credit checks?

We do run credit checks, but this is one part of our overall credit assessment process so is not the ultimate deciding factor.

I have an existing contract with Radio Rentals / inRent. Can I add my Snaffle product to that contract?

No. As Snaffle is a new company with new policies you must take out a separate contract with Snaffle for your new product.

Can I visit a store and arrange to rent a product via Snaffle?

No. We are an online only company and you must apply online. If you see a product you like we can attempt to offer it. Just drop us a line with your requirements.

Contracts

What if something happens and I can't continue with the rental agreement?

We understand your circumstances may change. If you wish to return your product and cancel the rental contract, give us a call on 1800 199 285.

How do I cancel my contract?

We understand your circumstances may change. If you wish to return your product and cancel the rental contract, give us a call on 1800 199 285.

Do I own the product at the end of the rental?

As it’s a rental, you don’t automatically own the product at the end of the contract.

We will send you notification no less than 90 days before the end of your rental agreement with with the options that are available that may include the option to make an offer to purchase the products outright. We’re a pretty accommodating bunch and accept reasonable offers.

How long are your rentals?

We want what works best for you, so you can choose from 12-, 18-, 24- or 36 month contracts.

Please note: We are not able to provide shorter-term rentals for a few days or weeks as well as rentals for staging furniture, event and party hire.

Warranty

Does my rental product have a warranty for the entire contract?

All products come with manufacturer’s warranty, and if that runs out before the end of your contract we’ll take over and keep you covered for the duration of the Rental period.

If you accidentally damage the product/s we can arrange to get them repaired for you at the cheapest possible cost. You must pay for the repairs directly.