Privacy policy

Privacy Policy, Collection Notice and Consents

1. Who we are and what this policy is about

Reference to "we" or "our", as relevant is reference to Aspire42 Services Pty Ltd A.C.N 639 666 729 trading as Snaffle of Level 7, 1 Corporate Court, Bundall QLD 4217. ‘Snaffle’ is a registered trademark of Aspire42 Service Pty Ltd (ACN 639 666 729).

This Policy applies to Personal Information collected by Snaffle when you acquire goods from Snaffle.

What is Snaffle? Snaffle is a retailer of electronic, household and garden appliances. The products that are advertised and sold on this website are sold under the trading name Snaffle ®.

2. General Commitment and Personal Information

Snaffle is protective of your privacy and is committed to safeguarding your Personal Information it collects, receives and discloses and is committed to doing so in accordance with the requirements of the Privacy Act, 1988 (Cth) (Privacy Act) as amended from time to time.

Generally speaking, Personal Information is information (or opinion), in any form, about an individual (not a business, company or trust) whose identity is apparent or can be ascertained from the information held whether the information is true or not.

This policy describes our commitment in relation to protecting your privacy.

3. Purchase of Goods using Pay Now

What information we collect?

The Personal Information we collect under a Pay Now transaction is limited to your full name and surname, address, mobile number and email address.

If you pay with credit or with a debit card, we do not store card information. We use a third-party service provider (Ezidebit) to process credit and debit card transactions.

If you do not agree or do not provide some or all of the information requested, we may not be able to process your transaction.

How do we use Personal Information?

We will use your Personal Information for 2 main purposes. Firstly, is to complete the purchase transaction you desire and deliver the goods to you and secondly, to communicate with you in the future about further goods or services we offer. In this regard, we may disclose your Personal Information to related companies and businesses we own.

If you do not wish to be contacted in the future, please advise us.

We will not disclose your Personal Information to any third party unless you authorise us to do so.

4. Purchase of Goods using WalletPay

This section is relevant to you if you elect to pay for the goods using WalletPay. WalletPay is a credit facility (line of credit) that an associated company of ours provide you. Any purchase of goods using WalletPay is subject to the WalletPay terms and conditions, a completed application, provision of information and credit and eligibility criteria/assessment. If you select to acquire goods using WalletPay, you will be directed to the relevant forms and information.

In addition to the information in this Privacy Policy, if you elect to pay for goods using WalletPay, you will be referred to the WalletPay Privacy Policy. You will further receive a Privacy Consent and Authority Form providing more specific information relating to the credit provider’s obligations under the Privacy Act and related Code of Conduct as well as your rights and obligations. Payment information will assist you to consider your WalletPay payment options.

5. Our general commitment

We undertake to collect, store and use Personal Information only in a manner which is compliant with the Privacy Act. We will not use or disclose Personal Information other than for:

  • a purpose set out in this Privacy Policy,

  • a purpose for which the information was provided,

  • a purpose required or permitted by law,

  • a purpose you authorised or is disclosed to you, and/or

  • to give effect to your instructions.

We may collect, store and or disclose information about you to third parties for the following purposes:

  • to comply with the law;

  • to provide you with promotional information about financial services and products we may provide (see section 7),

  • to manage and administer the agreement with you

  • to protect our lawful interests

  • to give effect to your instructions; and/or

6. Our collection and Disclosure of Personal Information

We collect and disclose Personal Information as it may become necessary to process your transaction and give effect to your instructions. The information we may collect or disclose includes, when permitted by law to the Personal Information as it relates to your interaction and transaction with us.

7. Third Party Service Provider

Subject to the Privacy Act, in the process of providing you with the services, we may share, as relevant, Personal Information with related bodies corporate and with third parties with whom we have dealings in the usual course of carrying on our business. These third-party service providers may include agents, portfolio managers, mailhouse operators, research providers, dispute resolution schemes, accounting and legal advisers.

We may disclose your Personal Information to other organisations, for example:

  • Our related companies.

  • External organisations that are our assignees, agents or contractors.

  • External service providers to us, such as organisations which we use to verify your identity, payment systems operators, mailing houses and research consultants.

  • State or territory authorities that give assistance to facilitate the provision of home loans to individuals.

  • Your representative, for example, lawyer, mortgage broker, financial advisor or attorney as authorised by you, or if required or authorised by law, to government and regulatory authorities.

If we disclose Personal Information to third parties, we will ensure that these organisations are bound by similar (but not necessarily the same) framework of privacy protection as the framework that governs us.

8. Access to your personal information

You have the right to seek access to any information we hold about you. Contact our privacy officer in this regard. We may charge you a fee to access and or correct your Personal Information that is held with us. You have the right to ask us to correct any information we hold about you if the information is inaccurate or erroneous

9. Security of your personal information

We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to, and modification and disclosure of, your Personal Information. We will protect any Personal Information we hold against misuse or loss. If we no longer need the Personal Information, we will take steps to either destroy the information or de-identify it.

10. Direct marketing

We may use your Personal Information to provide you with information from time to time in relation to additional services and or products we provide. You expressly authorise us to provide you with this information. You may withdraw your consent at any time by calling us or unsubscribing directly from any email or sms.

11. Government identifiers

We do not have access to any Personal Information that can be regarded as or be used as an identifier unless you supply it to us. For example, we do not have access to your Medicare number or tax file number. We will not use any government identifier that was disclosed to us (such as Centrelink number) to identify you.

12. Complaints

If you believe that your Personal Information has been mishandled by us or that we have breached this policy in any way, we invite you to write to our privacy officer through our Help Centre. We will make every effort to resolve your complaint internally. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Office of Australian Information Commissioner or the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers. Their relevant details are below:

Australian Information Commissioner:

Telephone: 1300 363 992

Website: oaic.gov.au/privacy

Address: GPO Box 5288 Sydney NSW 2001

AFCA:

Telephone: 1800 931 678 (free call)

Email: [email protected]

Internet: www.afca.org.au

Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

13. Changes to this Privacy Policy

We reserve the right to vary this policy from time to time. If we change the policy, we will post the revised policy as soon as it is completed on our website. We do not have to provide you with notice of changes to the policy. We encourage you to periodically review our privacy policy for any changes.

14. Transborder use of data

It is not likely that we will disclose Personal Information to overseas entities. If we disclose Personal Information to overseas entities, we will provide details on our website detailing the entities and countries where the information will be disclosed to. We will ensure that they protect the privacy of your Personal Information as we are committed under this Policy and the Privacy Act.

15. Website

When you use our website, we may collect statistical data in relation to your use of the site. This date includes the time and date of the visit to the site, the nature of the inquiry and any documents loaded. We may record your browser type and other internet protocols as permitted.

If you disclosed any Personal Information on the site, the information will be governed under this policy. The use of public internet public access to our website is not without risk. If you transmit Personal Information via the internet you should ensure that the transmission is secured.

16. Cookies

If you access our website, we may use Cookies for security and in order to better provide you with services. A "Cookie" is a small text file which is placed on your internet browser. We have access to the Cookie and can derive information in regard to the use of the site. You may change the settings on your browser to reject Cookies, however doing so might prevent you from accessing the secured pages on our website.

17. Acknowledgments and Consents

I acknowledge that proceeding with the transaction with Snaffle, I have read and consent to the conditions upon which Snaffle may collect and use my Personal Information.

18. More Information?

If you have any questions regarding this privacy policy or would like more information about the way we manage your Information, please contact us on 1800 762 335.